Delete my data

The current release keeps customer content inside the local SM Crawler installation. You can disconnect sources, remove the local workspace and revoke source access.

Last updated 20 August 2026

No central customer-content database. The current release does not keep a separate company-operated copy of your messages, contacts or history. Local account and session records, settings and workspace files remain in your installation until you remove them.

1 · Disconnect one account

Open SM Crawler Setup and press the ✕ beside any connected account or inbox. Its access key and saved details are deleted from your device straight away.

2 · Remove the local workspace

First close SM Crawler and make a backup if you may need the workspace later. Then move the SM Crawler data folder for your operating system to the Bin or Recycle Bin. This removes the locally saved connection details, messages, settings and logs from that installation.

Mac: Finder → Go → Go to Folder → ~/Library/Application Support/SM Crawler
Windows: File Explorer → enter %LOCALAPPDATA%\SM Crawler in the address bar
Linux: open ~/.local/share/sm-crawler

If you also want to remove the application itself, use the v194 uninstaller. It asks separately whether to preserve or remove saved data and creates a verified backup before any replacement installation.

3 · Remove SM Crawler's access at the platform

Deleting the app removes its keys, but you may also want to withdraw permission at the source. That is done in your account settings on each platform:

Platform	Where
Facebook	Settings & privacy → Settings → Apps and websites → remove SM Crawler
Instagram	Settings → Website permissions → Apps and websites → remove SM Crawler
WhatsApp Business	Meta Business settings → Apps → remove SM Crawler
Email	Delete the app-specific password you created, in your mail provider's security settings

4 · Ask for confirmation

If you want written confirmation of the current data architecture or help identifying the local installation folders, write to dj.borg@icloud.com with the subject Data deletion and we will reply within 30 days.